Customer Happiness with AI: Creating Personalized LLMs

This course introduces non-technical professionals to the transformative potential of AI in enhancing customer happiness. Participants will explore AI fundamentals, personalization concepts, and strategies to address customer happiness as a computing challenge. Through practical insights, the course covers personalized LLM creation, AI tools for customer engagement, and designing Retrieval-Augmented Generation (RAG) models for effective customer relationship management. By the end, attendees will be equipped to leverage AI-driven solutions for informed decision-making and improved customer experiences across various domains.